Our turnaround here at KMT is upto 21 working days BEFORE delivery. Please allow upto this time to receive your dispatch/completion email confirmation.
Once you have received this email, please then the delivery option in which you chose during your purchase will stand. (Please refer to the Delivery options available during your purchase)
Please note that most our items are handmade to order and on occasion delays that are out of our control can happen. If there is an issue with your order, we will contact you by the contact information that you provided.
If, once 10 days has passed after the expected arrival date (taken into account the delivery days chosen at checkout) you haven’t received your parcel please email us for us to follow it up.